FIT BELLA RETURN POLICY & PURCHASE AGREEMENT
The Fit Bella Return Policy may be amended at any time by the explicit discretion of thefitbella.com for any reason. You will be held to the policy at the time of your purchase.
Please make sure you understand our return policy thoroughly. Fit Bella makes every effort to ensure that information that we provide is as accurate as possible, and actively work to ensure that our customers are educated and informed.
If you have concerns or questions, please review our Frequently Asked Questions page, or contact customer support.
General Product Return Policy: All Products must be returned in its original packaging and must be time-stamped and in the mail within 14 days of purchase for a refund.
You must also provide us with a tracking number to confirm the orders is being sent to our address. Returned orders will incur a 20% restocking fee. Shipping expense will not be refunded. Please send us an email to to get your unique return address.
International Orders: An international order is any order where the shipping address is located outside of the United States of America. International orders are non-refundable unless taking advantage of the satisfaction guarantee as described below, or customer pays the return shipping fees and all products from order are returned unopened and undamaged. All shipping fees must be fully covered by customer. If for some reason a package is returned to any of our logistics facilities worldwide, the customer is responsible for paying shipping fees if they want Fit Bella to reship the order. If products are destroyed at customs due to any reason, no refund will be given. Any orders returned undamaged in the original packaging can be refunded minus shipping and a 25% international returns processing & restocking fee. Please send us an email to to get your unique return address.
100% Satisfaction Guarantee: We offer a 100% Guarantee (or Your Money Back!) * that you will get body improvements once you’ve taken or used your Fit Bella Bombshell Booty consistently for at least four months without any skipped months.
Return shipping fees must be paid for by customer. Fit Bella does not refund the original shipping expense. Customer must provide time-stamped before & after photographs and measurements during the period of taking the product(s).
We require one time-stamped photo for every 30 days of taking the product. Customer must also return all bottles with label intact. Any bottles that are not included will be deducted from any possible refund amount at retail rate.
In order for a return evaluation to be accepted, we must receive the following items within 60 days of most recent purchase:
-Return Package Tracking Number (showing delivery confirmation).
-Empty product packaging with label in-tact, one timestamped photo for every 30 days of use, description of journey in your own words.
If Customer was not charged for shipping at time of purchase, this charge will be deducted from the “Return” amount sent to the customer. * Likewise, all refunds may be subject to up to a 20% return processing fee. This fee is at the discretion of the returns team. Each return is handled with the utmost care before being processed.
We will only refund up to 6 month’s worth of products. If you used our products longer then 6 months you will only be refunded for the most recent 6 months of products.
Monthly Subscription Cancellation Policy: You must participate in the Monthly Subscription Plan for at least 35 days before you are allowed to cancel. Otherwise you must pay a cancellation fee equivalent to the discount received upon signing up in the program.
All cancellations must be submitted in writing (by mail or email) with a 30-day notice of cancellation. Please contact us by email if you have any further questions.
Your account is not considered cancelled until we email you notifying you of cancellation. If you do not hear from us within one business day, please follow up by phone.
Order cancellation policy: To cancel an order that has been processed, written notice (by email) must be received prior to 9:00am the day after a payment is processed. To cancel a subscription order, we must have notice on or before 48 hours prior to the scheduled shipment date.
We need a written cancellation notice by mail or email and a phone call to our main customer service number available on our website. Your cancellation email must include your order number and first and last name. All order cancellations are subject to a cancellation fee of up to but not exceeding 20% to be decided by the Fit Bella cancellations department.
Orders cannot be cancelled once they have been shipped, please see “General Product Return Policy”. Please email cancellations to .
Failed Shipping Orders: All orders that are returned as undeliverable or returned to us for any reason related to shipping, address issues, wrong address, and unaccepted orders will be charged a 20% restocking fee or re-shipping fee.
If an order has been delivered to the wrong address, and the address was provided online by the customer, that order will not be refunded or re-shipped without paying a replacement fee.
Incorrect Address or shipping information: Please confirm all information on your sales receipt is accurate. Orders that have been found to have an error in the shipping address information will be held for 10 days in attempt to obtain proper shipping information.
If shipping information cannot be obtained within a 10 period, we will charge a 20% restocking fee. Client will be entitled to a full refund minus the 20% re-stocking fee.
General Shipping information: Orders may be shipped through USPS or any major Shipping Carrier worldwide. The customer has the right to request to use one or the other by emailing . If we do not receive a request within 10 hours of your purchase, we will use our default shipping method.
All orders will be shipped out within 48 Business Hours of receiving payment confirmation. If the payment is received after 5pm CST, the order will be processed the following business day.
All returns request need to be sent to: to get your unique return address. and we must be notified by email of your intent to return products prior to receiving them. Returns that are sent without properly notifying us will be rejected.
*If you choose to accept free product in an attempt to improve the effectiveness of Fit Bella, your refund will be void and you will be waiving your right to a refund.